Frequently Asked Questions

🌿 What can I expect from therapy at Mara’s Lighthouse Counseling Center?

At Mara’s Lighthouse Counseling Center, you’ll find a compassionate, judgment-free space where you can explore your thoughts and emotions at your own pace. Whether you’re navigating anxiety, depression, trauma, relationship challenges, or life transitions, our dedicated team tailors each session to your unique needs.

We help you build practical tools, deepen self-understanding, and develop coping strategies that promote balance, healing, and growth — walking beside you every step of the way.

📅 How do I schedule an appointment?

All clients are seen by appointment only. We offer both in-person and virtual sessions at our two convenient Florida locations, with same-day and late-evening appointments available for your convenience.

To schedule, please call our office at (904) 990-8105 or use the “Schedule Now” link located at the bottom of this page.

🕰️ How often should I attend therapy?

Most clients benefit from weekly sessions, especially at the beginning of treatment when consistency supports meaningful progress and helps build a strong therapeutic relationship. Regular sessions provide the structure and momentum needed to work through challenges effectively.

As you move closer to your goals and enter the maintenance phase of care, your therapist may recommend reducing the frequency of sessions — for example, moving to biweekly or monthly appointments — to support ongoing growth and balance.

We understand that financial factors can play a role in how often you’re able to attend therapy. Our team is committed to working with you to find a schedule that’s both clinically appropriate and financially manageable. If cost or insurance coverage is a concern, we encourage you to discuss this with your therapist or our administrative team. We can explore options such as adjusted session frequency, financial assistance, or Superbills for reimbursement through your insurance provider.

At Mara’s Lighthouse, our goal is to make consistent, high-quality care accessible while respecting your personal and financial needs.

💳 What insurance plans do you accept?

We accept a wide range of insurance plans, including:

Aetna • Anthem • Blue Cross Blue Shield • Behavioral Health Systems • Carelon • Cigna • ComPsych Managed Care • Curative • First Health • Devoted Health • G.E.H.A. • Humana • Interface Behavioral Health • Lucet Health • Magellan • Medica Health Plans • Medicare • Meritian • NovaNet PPO Network • Optum • Tricare (Out-of-Network) • United Behavioral Health • AvMed • Oscar • WPAS • Veterans Administration (VA) Community Care Network • Virtual Blue • Telemed2u

We also accept the following Employee Assistance Programs (EAPs):
Aetna • ACI Specialty Benefits • AllOne Health • Carelon • Centerstone Military • Cigna • ComPsych • CCA • ESI • ESPYR • Health Advocate • Intermountain • Mutual of Omaha EAP • New Directions Behavioral Health • UHC / Optum

💰 Do you offer self-pay options?

Yes. As a specialized trauma-focused practice, we believe your mental health deserves exceptional care. Our self-pay rates are competitive for advanced, evidence-based treatments and are designed to make quality care accessible to those without insurance coverage or who prefer to self-pay.

If we are out of network, we can provide Superbills for potential insurance reimbursement.

For those experiencing financial hardship, we offer a Financial Assistance Program that may qualify you for reduced rates based on income, household size, and number of dependents. Our goal is to ensure that financial circumstances do not become a barrier to receiving care.

To learn more about our current self-pay pricing or to apply for financial assistance, please call our office at (904) 990-8105. Our administrative team will be happy to walk you through available options and determine what may best fit your needs.

Accepted forms of payment: Cash, Visa, Discover, American Express, MasterCard, FSA, and HSA accounts. Payments are processed at the beginning of each session.

Please note: Documentation may be required to verify eligibility for reduced rates through our Financial Assistance Program.

🗓️ What is your cancellation policy?

We understand that life happens. If you need to cancel or reschedule your appointment, please notify us at least 24 business hours in advance by phone.

Cancellations made with less than 24 hours’ notice — or missed appointments — will be charged a $100.00 fee.

For more details, please review our Cancellation / No-Show Policy located in your patient forms within the Client Portal.

🌎 What areas do you provide services in?

Mara’s Lighthouse proudly offers virtual counseling services to clients located in Florida, Georgia, North Carolina, South Carolina, Texas, Illinois, and Maryland. Most major insurance plans are accepted in these states, allowing clients to access therapy and support from the comfort and privacy of their own space.

At this time, psychiatric and medication management services are available only to clients located in Florida. We plan to expand these services to additional states in the future as our provider network grows.

If you’re unsure whether your insurance or location is eligible for services, please reach out to our team — we’re happy to help confirm your coverage and available options.