💬 Frequently Asked Questions

🌿 What to Expect

At Mara’s Lighthouse Counseling Center, you’ll find a compassionate, judgment-free space where you can explore your thoughts and emotions at your own pace. Whether you’re navigating anxiety, depression, trauma, relationship challenges, or life transitions, our dedicated team tailors each session to your unique needs.

We help you build practical tools, deepen self-understanding, and develop coping strategies that promote balance, healing, and growth — walking beside you every step of the way.

📅 Appointments

All clients are seen by appointment only. We offer both in-person and virtual sessions at our two convenient locations. Same-day and late-evening appointments are available for your convenience.

To schedule, please call our office at (904) 990-8105 or use the Schedule Now link on our website.

🕰️ How Often Should I Be Seen?

Most clients benefit from weekly sessions, especially during the early stages of therapy when consistency supports progress. As you move toward your goals and enter the maintenance phase of care, session frequency may be reduced based on your therapist’s recommendation and your comfort level.

💳 Fees & Insurance

Accepted Insurance Plans

Aetna – FL, GA, IL, NC
Anthem / Blue Cross Blue Shield – GA
Behavioral Health Systems
Blue Cross and Blue Shield of Florida
Carelon

Cigna – FL, GA
ComPsych Managed Care
Curative / First Health
Devoted Health
G.E.H.A.
Humana
Interface Behavioral Health
Lucet Health
Magellan
Medica Health Plans
Medicare
Meritian
NovaNet PPO Network
Optum – FL, SC, NC, GA, IL, TX
Tricare (Out-of-Network Provider)
United Behavioral Healthcare / AvMed / Oscar / WPAS
Veterans Administration (VA) Community Care Network
Virtual Blue / Telemed2u

Accepted Employee Assistance Programs (EAPs)

Aetna EAP
ACI Specialty Benefits EAP
AllOne Health EAP
Carelon EAP
Centerstone Military EAP
Cigna EAP
ComPsych EAP
Corporate Counseling Associates, Inc. EAP
ESI EAP
ESPYR EAP
Health Advocate EAP
Intermountain EAP
Morneau Shepell (BDA)
New Directions Behavioral Health EAP
UHC / Optum EAP

💰 Self-Pay Options

As a specialized trauma-focused practice, we believe your mental health deserves exceptional care. Our self-pay rates are competitive for advanced, evidence-based treatments.

If we are out of network, we will gladly provide Superbills for potential reimbursement. Limited sliding-scale appointments and community resources are also available.

Accepted Forms of Payment:
Cash, Visa, Discover, American Express, MasterCard, FSA, and HSA accounts. Payments are processed at the beginning of each session.

🗓️ Cancellations

We understand that life happens. If you need to cancel or reschedule your appointment, please notify us at least 24 business hours in advance by phone.

Cancellations made with less than 24 hours’ notice — or missed appointments — will be charged the full session fee.
For more details, please review our Cancellation / No-Show Policy located in your patient forms within the Client Portal.